Smart Heated Insoles - FAQ

This section provides an overview of the product and addresses common questions regarding its functionality and benefits.


Setup and Initial Use

Charging

How do I properly charge the insoles?
To charge the insoles, connect them to the included charging transmitter or cable. Ensure the charging contacts are clean and aligned correctly to or slightly above the "flash" symbol on the insoles.

Is there anything I need to do before using the insoles for the first time?
Before first use, fully charge the insoles to extend battery life and perform any necessary firmware updates using the dedicated app. Check that the insoles fit properly in your shoes for optimal comfort. Do not cut the insoles as you might damage the embedded heating pad.

IMPORTANT: Turn off the heated insoles via the app before placing them on charge each time!


App Configuration

How do I connect the insoles to the app?
Download the Vulpés SmartWear App from the App Store (iOS) or Google Play (Android). Log in with your email or your Apple/Google ID.

IMPORTANT: Allow both Bluetooth and location access while using the app. Without these permissions, the operating system (OS) will block the signals sent to the insoles. Note that enabling location access is a requirement of the OS, not the app.

To connect, click on the "+" icon or "Add New Device" and select the X-Line Smart Heated Insoles. Once connected, you will be directed to the control screen. Please allow up to 20 seconds for device initialization.

What should I do if the connection to the app fails?
Restart the app and ensure the insoles are powered on. Verify that they are not connected to other devices or paired via the phone’s Bluetooth settings. If manually connected, the ID will be blocked, and they cannot be accessed through the app. Remove the insoles from the app and try pairing them again if necessary.

If the issue persists, refer to the troubleshooting section or contact support.


App Update

Is it necessary to perform the firmware update?
Upon restarting the Vulpés SmartWear App, you will be prompted to perform a firmware update. It is essential to complete the update to optimize battery life, communication, and charging functions.

How do I perform the firmware update?
When the pop-up window appears, accept the firmware update. The update will be performed for both the left and right insoles and may take 5-10 minutes, depending on the package size.

IMPORTANT: Do not close the app or allow your phone to enter standby mode during the update. If the app is not actively displayed, the OS will interrupt the process, requiring the update to be restarted.

Current Firmware Version: 1.5.1

How do I check the firmware version?
Tap the "i" icon on the home screen and scroll down to view the firmware version for both the left and right insoles.


Usage and Maintenance

Battery

How do I best charge the insoles?
Place the charging transmitter directly on the marked charging area, ensuring proper contact. The LED on the transmitter will turn red to indicate charging. A full charge typically takes 3.5 to 4 hours. The battery status can be monitored via the Vulpés SmartWear App. Unplug the transmitter once fully charged to maintain battery health and avoid deep discharges.

IMPORTANT: Do not charge the insoles in environments below 10°C / 50°F.

Why do my insoles discharge over time?
The insoles are equipped with a microchip that ensures a stable connection with Android and iOS devices. They continuously emit Bluetooth signals, which naturally consumes power. With the latest update, the insoles enter "sleep mode" when not in active use, reducing power consumption. Upon reopening the app, they wake up within seconds.

What does the LED status on the transmitter indicate?

  • Red: Charging
  • Green: Not charging
  • Red/Green Blinking: Charging process interrupted

What should I do if the transmitter blinks red and green?
A red-green blinking light indicates the transmitter is not properly positioned, causing the charging to stop. Ensure the distance between the transmitter and the insole’s embedded receiver is within 8 mm. Misalignment may increase the distance, leading to overheating, triggering "safe mode". To fix this, discharge the insoles completely and place them correctly for charging.

What does the battery status in the app mean?
The battery status in the control menu is displayed as follows


Battery status updates occur every 10 to 15 seconds for accurate monitoring.


Temperature

How do I set the desired temperature?
The temperature can be adjusted only via the Vulpés SmartWear App. Set the heat level based on your comfort and external conditions.

Which areas of the insoles are heated?
The forefoot area of the X-Line insoles is heated. This model uses modern graphene technology, providing even heat distribution and deep, soothing warmth.


Cleaning

How should I clean the insoles properly?
Wipe the insoles with a damp cloth and mild soap. Avoid submerging them in water or using harsh chemicals. Ensure they are completely dry before use.

Are the heated insoles water-resistant?
Yes, the insoles are fully water-resistant, with securely sealed electronics preventing water and moisture from entering.

Can I wear the insoles in wet environments?
Yes, they can handle light moisture, but prolonged exposure to water should be avoided to prevent damage.


Troubleshooting

Why are the insoles not charging properly?
Ensure the charging contacts are clean and free of debris. Verify that the transmitter is properly aligned and that the charger or power source is functioning correctly.

Why aren’t the insoles heating as expected?
Check the battery level and ensure the insoles are fully charged. Verify the temperature settings in the app and update the firmware if needed.

What should I do if the Bluetooth connection doesn’t work?
Ensure both Bluetooth and location services are enabled. If the connection fails, restart the app and re-pair the insoles. Avoid manual pairing via system Bluetooth settings, as this can interfere with app functionality.

Can I check if the insoles send signals to my phone?
Yes, please download and install the nRF Connect app on your phone. Hold your phone close to the insoles and use the app to scan for nearby devices. Both the left and right insoles should be discoverable. IMPORTANT: Do not connect to the insoles through the nRF app, as this may block the device from functioning properly.


Tips & Tricks for Optimal Use

How can I maximize battery life?
Use lower temperature settings when possible and turn off the insoles when not in use. Store them in a cool, dry place.

When is the best time to recharge the insoles?
Recharge after each use to prevent deep battery discharge, which can reduce battery lifespan.

How can I wear the insoles for maximum comfort?
Ensure they fit securely in your shoes. Remove the shoe’s original insole if necessary to create more space.


Safety and Precautions

What safety measures should I follow?
Avoid using the insoles on broken or irritated skin. Limit prolonged use at high temperatures and follow the instructions in the user manual.

What should I do if my feet get too hot?
If your feet feel too hot, immediately remove the insoles or lower the temperature through the app. For future use, reduce the heating settings.

Are there any restrictions on who can use the insoles?
The product is not recommended for individuals with reduced heat sensitivity or those prone to injuries.


Contact and Support

For more details, please download our user manual: User Manual

If you need assistance, contact our service team at support(at)vulpes-tech.com. Our technical team is ready to help with troubleshooting if needed.