Thank you for shopping at Vulpés.
If you are not entirely satisfied with your purchase, we're here to help.
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the payment within a certain amount of days, depending on issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.
This Limited Warranty will last for a period of one (1) year as from the original date of purchase of the Product. If, during the warranty period, this Product fails to operate under normal use and service, due to defects in design, materials or workmanship, Vulpés authorized distributors or service partners, where you purchased the Product, will, at their option, either repair or replace the Product in accordance with the terms and conditions stipulated herein. Vulpés and its service partners reserve the right to charge a handling fee if a returned Product is found not to be under warranty according to the conditions below.
a. This Limited Warranty is valid only if the original proof of purchase for this Product issued by a Vulpés authorized dealer specifying the date of purchase and serial number, is presented with the Product to be repaired or replaced. Vulpés reserves the right to refuse warranty service if this information has been removed or changed after the original purchase of the Product from the dealer.
b. If Vulpés repairs or replaces the Product, the repair for the defect concerned, or the replaced Product shall be warranted for the remaining time of the original warranty period or for ninety (90) days from the date of repair, whichever is longer. Repair or replacement may involve the use of functionally equivalent reconditioned units. Replaced parts or components will become the property of Vulpés.
c. This warranty does not cover any failure of the Product that is due to the normal wear and tear, use in environments where relevant IP rating limitations, if applicable, are exceeded (including liquid damage or the detection of liquid inside the device resulting from such use), misuse or failure to use in accordance with the Sony instructions for use and maintenance of the Product. Nor does this warranty cover any failure of the Product due to accident, software or hardware modification or adjustment, or acts of God.
d. A rechargeable battery can be charged and discharged more than a hundred (100) times. However, it will eventually wear out – this is not a defect and corresponds to normal wear and tear.
e. This warranty does not cover Product failures caused by installations, modifications, or repair or opening of the Product performed by a non-Vulpés authorized person.
f. There are no express warranties, whether written or oral, other than this limited warranty. All implied warranties, including without limitation the implied warranties of merchantability or fitness for a particular purpose, are limited to the duration of this limited warranty. In no event shall Vulpés or its licensors be liable for incidental or consequential damages of any nature whatsoever, including but not limited to lost profits or commercial loss to the full extent those damages can be disclaimed by law. The warranty provided does not affect the consumer’s statutory rights under applicable legislation in force, nor the consumer’s rights against the dealer arising from their sales /purchase contract.