Withdrawal Notice and Returns Policy

Vulpés Health | Vulpés Electronics GmbH | Updated: 14 October 2026

1. Statutory right of withdrawal for physical goods

If you are a consumer and purchase goods at a distance from Vulpés Electronics GmbH, you have the right to withdraw from the contract within 14 days without giving any reason. The 14-day period starts on the day you, or a third party nominated by you who is not the carrier, receives the goods. If goods in a single order are delivered separately, it starts when the last item is received; if goods are delivered in several lots or pieces, when the last lot or piece is received; and for regular deliveries over a defined period, when the first item is received.

To exercise your right, notify us of your decision by an unequivocal statement (for example, by letter or email): Vulpés Electronics GmbH, Einsteinstraße 1, 24118 Kiel, Germany; telephone +49 40 32511759; email support@vulpes-tech.com. You may use the model withdrawal form in section 8, but this is not mandatory. Sending your notice before the deadline is sufficient. Where a legally required electronic withdrawal function is available on the online interface, you may also use it; your withdrawal does not require our approval.

If you withdraw, we will reimburse all payments received from you, including the cost of our least expensive standard delivery option, without undue delay and in any event within 14 days of receiving your withdrawal notice. Extra charges resulting from your choice of a more expensive delivery method are excluded. We will reimburse you using the same payment method, unless another method is expressly agreed without cost to you. We may withhold reimbursement until we receive the goods back or you provide evidence of having returned them, whichever occurs first.

Return the goods without undue delay and no later than 14 days after notifying us of withdrawal to:

Click & Pack Fulfillment GmbH,

c/o Vulpes,

Charlottenburger Str. 3a,

21502 Geesthacht,

Germany. 

Sending the goods before the deadline is sufficient. You bear the direct cost of returning them. You are liable for any reduction in value only where it results from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, and where the statutory conditions are met. Missing original packaging or a permitted examination does not generally remove the statutory withdrawal right.

2. Hygiene and close-fitting products

Our products include heated socks, insoles, heated belts, leggings, shorts and EMS clothing. Skin contact, or describing an item as a “hygiene product”, does not automatically remove the statutory withdrawal right. Under section 312g(2)(3) of the German Civil Code, a narrow exception may apply only to goods delivered with a suitable seal that are genuinely unsuitable for return for health protection or hygiene reasons after that seal has been removed. Ordinary packaging is not necessarily a hygiene seal, and the possibility of cleaning or reconditioning must be considered.

These conditions must be assessed for each product. Hygiene may be particularly relevant for socks and insoles, but there is no blanket statutory exclusion for heated belts, leggings or other clothing merely because they touch the body. Use beyond what is necessary to examine the goods may result in liability for diminished value, where legally permitted. Your statutory remedies for faulty goods remain unaffected.

The statutory right of withdrawal also does not apply, where the legal requirements are met, to goods that are not prefabricated and are made to the consumer’s individual choice or specifications, or are clearly personalised. Sale labels and opening ordinary packaging are not independent statutory exceptions.

3. Voluntary 30-day returns policy for goods

In addition to your statutory rights, we offer a voluntary return period of 30 days from receipt for eligible physical goods. To qualify for this additional benefit, the item must be entirely unused and unworn, hygienically clean, complete with accessories and labels, in its original resaleable condition and in its original packaging. Please provide proof of purchase or an order number. Any special hygiene seal supplied with the product must remain intact.

This voluntary policy does not cover used or worn goods, products with signs of use, items with broken hygiene seals, personalised goods, discounted or sale items, gift cards, digital content or subscriptions. These exclusions relate only to the voluntary benefit and do not restrict statutory withdrawal or conformity rights. In particular, a discount alone never removes a statutory withdrawal right.

4. How to request a voluntary return and receive a refund

Within 30 days of receipt, email support@vulpes-tech.com with your order number and the product you wish to return. We will provide return instructions and a reasonable dispatch deadline. Returns address: Click & Pack Fulfillment GmbH, c/o Vulpes, Charlottenburger Str. 3a, 21502 Geesthacht, Germany. You bear the direct return postage costs unless we expressly offer otherwise.

Once the returned item has arrived and been inspected, an accepted voluntary return will normally be refunded at the item's purchase price within 10 working days, using the original payment method. Original shipping costs are generally not refunded under the voluntary policy. If you exercise a statutory right of withdrawal, the mandatory time limits and reimbursement obligations in section 1 take priority. For an exchange, please return the eligible item and place a new order.

5. Digital services and app subscriptions (Apple / Google)

Paid subscriptions to the Vulpés app are purchased and billed through the Apple App Store or Google Play. The contracting party and the party responsible for handling withdrawal and refunds depend on the details displayed at checkout and the applicable terms. Where the contract is made directly with another provider, Vulpés cannot automatically promise to refund app-store payments in its own name.

Where the statutory right of withdrawal applies to a digital service, the period is generally 14 days from conclusion of the contract. Starting an ongoing digital service or enabling a subscription does not automatically extinguish the withdrawal right. For digital content not supplied on a tangible medium, the right may end when performance begins if the legal requirements are satisfied, including explicit consent to early performance, acknowledgement of loss of the right and the required contract confirmation. Different legal conditions apply to fully performed services and any proportionate payment for services already supplied.

Withdrawal and subscription cancellation are different. Withdrawal concerns the statutory reversal of the agreement during the withdrawal period; cancellation ends future subscription periods under the relevant terms. Simply cancelling does not automatically entitle you to a refund of payments already made. Mandatory consumer rights remain unaffected.

Apple: manage subscriptions at https://support.apple.com/billing ; request a refund at https://reportaproblem.apple.com/ . Google Play: manage subscriptions at https://play.google.com/store/account/subscriptions ; refund help at https://support.google.com/googleplay/answer/15576634 . For technical questions about the Vulpés app, contact support@vulpes-tech.com. These support and store links do not replace any legally required online withdrawal function.

6. Faulty, damaged or incorrectly supplied goods

Please contact support@vulpes-tech.com promptly if an item is faulty, damaged or not what you ordered, ideally including the order number and a description. Your statutory rights concerning defective or non-conforming goods are independent of the notification timing, this voluntary 30-day return offer and any statutory exception to withdrawal. Original packaging is not a general prerequisite for statutory remedies.

7. Relationship between your rights

Statutory withdrawal rights, our voluntary returns offer and statutory remedies for faulty goods exist independently. Requirements about unused condition, labels, seals and discounted items apply only to the voluntary offer. Any mandatory consumer protections applicable in your country of habitual residence remain unaffected.

8. Model withdrawal form

(Complete and return this form only if you wish to withdraw. You do not have to use this form.)

To: support@vulpes-tech.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*): ______________________________

Ordered on (*) / received on (*): ______________________________

Name of consumer(s): ______________________________

Address of consumer(s): ______________________________

Signature (only if submitted on paper): ______________________________

Date: ______________________________

(*) Delete as appropriate. Where another provider is the contracting party, direct your notice to that provider.

9. Contact

Vulpés Electronics GmbH | Einsteinstraße 1 | 24118 Kiel | Germany

Telephone: +49 40 32511759 | Email: support@vulpes-tech.com | Website: https://www.vulpes-smartwear.com