Warranty Terms
Voluntary One-Year Manufacturer’s Warranty

1. Your statutory rights

This voluntary manufacturer’s warranty is provided in addition to your statutory rights against the seller if the product is defective. You may exercise those rights free of charge. They are not restricted by this warranty, its exclusions or its one-year duration.

You may choose to contact the seller about your statutory rights independently of making a claim under this warranty. The expiry or rejection of a claim under this warranty does not, by itself, affect any statutory claim.

2. Warranty provider

The warranty provider is:

Vulpés Electronics GmbH
Einsteinstraße 1
24118 Kiel
Germany

Email: support@vulpes-tech.com
Telephone: +49 40 32511759

Vulpés Electronics GmbH is responsible for this warranty even where an authorised distributor or service partner handles the claim.

3. Covered products and territorial scope

3.1 Covered main products

Subject to the exclusions below, this voluntary warranty covers Vulpés-branded main products in the following product groups, purchased directly from Vulpés or from an authorised Vulpés dealer:

• Wellness, Comfort and Health: heated belts, infrared belts, heating pads and heated wraps, including the BellyBelt, HeatBelt, HeatBelt PRO, IR Belt, NeckPad PRO and RecoveryBrace PRO product families.

• EMS Performance Wear: EMS leggings and EMS training belts, including the Motion and Core product families.

• Outdoor Performance: heated vests, insoles, socks, beanies and mittens, including the Ganymed, X-Line, HeatSock, Vulpini and Mercury product families.

• Beauty: IPL hair-removal devices, including the Elysea product family.

For sets and bundles, this warranty covers only the main products listed above. Included accessories and batteries remain subject to the exclusions below.

3.2 Excluded items and components

Powerbanks, rechargeable and non-rechargeable batteries, battery packs, charging cables, chargers, power adapters, connection adapters and other accessories are excluded from this voluntary manufacturer's warranty.

This exclusion applies whether these items are purchased separately, supplied with a main product, included in a set or bundle, or supplied free of charge. The battery exclusion also applies to batteries built into a main product.

Other accessories means supplementary items such as connection cables, charging stations, carrying or storage cases, and replacement accessory heads, including replacement IPL heads. The main product's functional components, such as its heating elements, electrodes and control electronics, are not treated as accessories merely because they form part of the main product. Control units supplied as a functional part of a covered main product are included, subject to the battery exclusion above.

The exclusion of a battery or accessory does not, by itself, exclude a separate defect in a covered component of the main product.

These exclusions apply only to this voluntary manufacturer's warranty. They do not restrict statutory rights relating to defective goods, including rights concerning batteries, powerbanks, cables, adapters and other accessories.

3.3 Territorial scope

This warranty applies to the covered products purchased from Vulpés directly or from an authorised Vulpés dealer.

This voluntary warranty applies in the Member States of the European Union, Norway, Iceland, Liechtenstein, Switzerland and the United Kingdom (the “Covered Territory”).

The covered product must have been initially delivered to the purchaser, or handed over to the purchaser in a physical shop, within the Covered Territory. For distance sales, the original delivery destination agreed in the purchase contract determines eligibility. The purchaser's nationality does not determine eligibility.

Warranty service under these terms is provided within the Covered Territory. Products initially delivered or handed over outside the Covered Territory are not covered by this voluntary warranty.

This territorial limitation does not affect any mandatory statutory rights or remedies under the applicable law, or any more favourable warranty commitment already applicable to the purchase.

4. Warranty period and coverage

The warranty lasts for one (1) year from the original purchase date of the product.

It covers a failure to operate under normal use in accordance with the product instructions where the failure occurs during the warranty period and is attributable to a defect in design, materials or workmanship.

Vulpés will arrange repair or replacement of a covered defective product, at its option and subject to any rights required by applicable law. Warranty service may be carried out by Vulpés or an authorised service partner.

Covered repairs or replacements are free of charge, including the necessary labour, materials and transport costs. Please contact us for return instructions and shipping arrangements.

5. How to make a warranty claim

Contact Vulpés using the email or postal address above. Please provide:

• Your name and contact details.

• The product name or model and, where available, its serial number.

• The purchase date and seller’s name.

• A receipt, invoice, order confirmation or other suitable proof of purchase; a legible copy is sufficient.

• A description of the problem and, where helpful, photographs or a short video.

We will explain the next steps and, where an inspection is necessary, provide return instructions. Please contact us before sending the product so that we can arrange the correct return destination and suitable transport, particularly for products containing batteries.

If the documentation is incomplete, we will ask for the information reasonably needed to identify the product and verify the purchase. Missing original packaging does not, by itself, exclude warranty coverage.

6. Repairs and replacements

The repaired defect or replacement product is covered for the remaining original warranty period or thirty (30) days from completion of the repair or replacement, whichever is longer. This provision does not shorten any period or remedy required by applicable law.

Repair or replacement may involve functionally equivalent reconditioned products or components, provided this is permitted by applicable law. Products or components exchanged under this warranty become the property of Vulpés.

7. Exclusions

This warranty does not cover failures caused by:

• Normal wear and tear.

• Misuse, accidents, improper care or failure to follow the product’s use and maintenance instructions.

• Exposure to liquids or environmental conditions beyond the product’s stated protection limits, including its applicable IP rating.

• Software or hardware modifications, adjustments or installations that cause the failure.

• Repair or opening of the product by an unauthorised person where that intervention causes the failure.

These exclusions apply only where the excluded circumstance caused the relevant failure. They do not exclude an unrelated defect in design, materials or workmanship.

Normal wear may include gradual changes in grip, elasticity, fit or fastening performance of straps, hook-and-loop fasteners, textiles and similar components resulting from ordinary use. A premature failure caused by a defect in design, materials or workmanship is not excluded merely because the affected component is subject to wear.

Power banks, rechargeable and non-rechargeable batteries, and battery packs are excluded from this voluntary manufacturer’s warranty as specified in Section 3.2. This exclusion covers normal ageing, loss of capacity and defects in the excluded items themselves, including defects in design, materials or workmanship.

The exclusion applies whether these items are purchased separately, supplied with a main product, included in a set or bundle, provided free of charge, or built into a main product.

The exclusion of a battery or power bank does not, by itself, exclude a separate defect in a covered component of the main product.

Your statutory rights against the seller in respect of defective goods remain unaffected and may be exercised free of charge.

8. Claims outside warranty coverage

If inspection shows that a reported problem is not covered by this warranty, we will explain the reason.

Any paid diagnosis, repair or other service requires a separate agreement with you in advance, including the applicable charges. Submitting a claim that is not covered does not, by itself, result in an automatic handling fee.

This does not affect services or remedies to which you are entitled free of charge under applicable law.

9. Other rights and existing commitments

These terms do not exclude or limit statutory liability or other mandatory rights under applicable law.

Any more favourable warranty commitment applicable to your purchase remains unaffected. Changes to these terms do not retrospectively reduce warranty rights already acquired.