Terms and Conditions for the Vulpés online shop

Working draft for legal review — October 2026

1. Scope

These Terms and Conditions apply to purchases made by consumers and, where applicable, businesses through the online shops operated by Vulpés Electronics GmbH, Einsteinstraße 1, 24118 Kiel, Germany, Managing Director: Rustam Ismailov, Email: support@vulpes-tech.com, Phone: +49 40 32511759, in particular through www.vulpes-smartwear.com and www.vulpes-tech.com.

A consumer is any natural person who enters into a legal transaction for purposes predominantly outside their trade, business or profession. Mandatory statutory rights remain unaffected.

2. Products and product information

The essential characteristics of each product are described on the relevant product page. Images and visualisations are intended to present the products as accurately as reasonably possible. Minor differences in colour, appearance or packaging may occur due to display settings, production changes or technical developments, provided these do not affect the agreed characteristics or statutory conformity.

Product-specific instructions, warnings, contraindications and intended uses are contained in the applicable user manual and form an important part of safe product use.

3. Conclusion of contract

The presentation of products in the online shop does not constitute a legally binding offer unless expressly stated otherwise. By completing checkout and submitting the order using the designated order button, the customer submits a binding offer to purchase the products contained in the order.

The contract is concluded when Vulpés accepts the order, for example by sending an order confirmation or shipping confirmation or by dispatching the goods. An automated receipt confirmation does not necessarily constitute acceptance unless expressly stated.

4. Prices

All prices displayed to consumers include applicable statutory VAT unless expressly stated otherwise. Shipping charges and other calculable additional costs are displayed before checkout is completed. For deliveries outside the European Union, local taxes, duties or import charges may apply and may be payable by the customer.

5. Payment

Available payment methods are displayed during checkout. Payment processing may be provided by third-party payment service providers and their additional terms may apply where indicated. The purchase price becomes due in accordance with the payment method selected during checkout.

6. Delivery

Available delivery countries, estimated delivery times and shipping charges are shown in the online shop or during checkout. Delivery dates are estimates unless a binding delivery date has expressly been agreed. If a product becomes temporarily unavailable after an order is placed, Vulpés will inform the customer without undue delay. Statutory rights relating to delayed or failed delivery remain unaffected.

7. Retention of title

Goods remain the property of Vulpés Electronics GmbH until the purchase price has been paid in full, to the extent permitted by applicable law.

8. Goods with digital elements and connected products

Certain Vulpés products can be connected to the Vulpés app and may contain or depend on digital elements such as firmware, software functionality or device control.

Where required by applicable consumer law, Vulpés will provide necessary updates, including security updates, and inform the customer about their availability. Customers should install required updates within a reasonable period after being informed. Compatibility requirements for smartphones, operating systems and wireless connections are stated on the relevant product page, in the app or in the product documentation. Mandatory statutory rights remain unaffected.

9. Statutory conformity and warranty rights

Consumers are entitled to statutory rights if goods are defective or do not conform to the contract. These rights are not limited by any voluntary manufacturer warranty. Where Vulpés offers a separate voluntary manufacturer warranty, the applicable warranty terms are provided independently from these Terms.

10. Voluntary returns

Where Vulpés offers a voluntary return policy in addition to the statutory right of withdrawal, its duration and conditions are described separately in the applicable Returns Policy. A voluntary return policy does not limit or replace statutory consumer rights.

11. Statutory right of withdrawal

Consumers may have a statutory right to withdraw from distance contracts. The conditions, time limits and procedure are set out in the separate Withdrawal Instructions, including the statutory model withdrawal form. The statutory withdrawal period is generally 14 days. Where required by law, Vulpés will also provide an electronic withdrawal function through the relevant online interface.

12. Safe use of products

Products must be used in accordance with the applicable user manual, safety instructions and warnings. Customers must not modify products, circumvent safety functions or use products inconsistently with their intended use. If unusual discomfort, symptoms or safety concerns occur, use should be discontinued and the product-specific safety instructions followed.

13. Liability

Vulpés is liable without limitation where liability is mandatory by law, including in cases of intent, gross negligence and injury to life, body or health caused by a breach of duty attributable to Vulpés. Statutory product liability remains unaffected. For other losses, liability is governed by applicable mandatory law. Nothing in these Terms excludes or limits rights that cannot legally be excluded or limited.

14. Intellectual property

All trademarks, product names, texts, graphics, photographs, software elements and other content made available by Vulpés are protected by applicable intellectual-property laws. Use beyond purposes permitted by law or these Terms requires the consent of the respective rights holder.

15. Data protection

Personal data is processed in accordance with the applicable Vulpés Privacy Notice. The Privacy Notice is not a substitute for consent where consent is required by data-protection law.

16. Consumer dispute resolution

Vulpés is neither obliged nor willing to participate in dispute-resolution proceedings before a consumer arbitration board, unless otherwise required by mandatory law.

17. Applicable law

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law does not deprive them of mandatory protections granted by the law of the country in which they have their habitual residence where such protections apply.

18. Severability and mandatory rights

If any provision of these Terms is invalid or unenforceable, the remaining provisions remain unaffected to the extent permitted by law. Mandatory statutory consumer rights always take precedence.

Important: This document is a publication-ready working draft, not a substitute for final review by qualified German/EU consumer, IT and medical-device counsel. Checkout wording, app-store flows, withdrawal mechanics, subscription management and the wellness/medical-device boundary must match the actual implementation.

Vulpés App Terms of Use

Terms for use of the Vulpés mobile application and associated digital services

Working draft for legal review — October 2026

1. Provider

The Vulpés app is provided by Vulpés Electronics GmbH, Einsteinstraße 1, 24118 Kiel, Germany. Email: support@vulpes-tech.com.

2. Scope

These App Terms govern use of the Vulpés mobile application and associated digital services.

·         device pairing and control

·         adjustment of supported device settings

·         firmware and software updates

·         guided workouts and mobility programs

·         recovery and wellbeing programs

·         session history

·         assessments and check-ins

·         progress features

·         personalised recommendations

·         AI-assisted recommendations

·         subscription-based premium functions

Some functions may only be available with compatible Vulpés devices or an active subscription.

3. User account

Some functions require registration and creation of a user account. Users must provide accurate information, keep login credentials confidential and take reasonable measures to protect account access. If unauthorised access is suspected, users should contact Vulpés promptly.

4. Eligibility and minors

The app is intended for persons capable of entering into the relevant agreements under applicable law. Where a user is a minor, use of paid services or functions involving consent may require the consent or involvement of a parent or legal guardian in accordance with applicable law.

5. Device compatibility

Use of device-control functions requires a compatible Vulpés product, supported smartphone or tablet, supported operating system and, where applicable, Bluetooth and internet connectivity. Compatibility requirements may change as operating systems, security requirements and connected-device technologies evolve. Vulpés will provide required updates and compatibility information in accordance with applicable law.

6. Device control

The app may enable users to control supported settings of compatible Vulpés products. Users must comply with applicable product instructions, limits, contraindications and safety information. The app must not be used to override or circumvent safety functions. If general app content conflicts with mandatory product-specific safety instructions, the product-specific instructions prevail.

7. Guided programs and workouts

Guided programs may include mobility, recovery, fitness, muscle activation, relaxation or other wellbeing content. Unless expressly identified as part of a regulated medical-device function, these programs are intended for general wellness, recovery, mobility and fitness support and are not intended to provide a medical diagnosis, replace medical treatment or substitute individual advice from a qualified healthcare professional.

Users should stop an exercise or program if it causes unusual, worsening or inappropriate discomfort and should follow any relevant medical advice they have received.

8. Assessments, check-ins and progress features

The app may ask users to provide information regarding goals, preferences, body areas, activity, recovery, mobility, comfort or perceived progress. These inputs may be used to select relevant programs, adapt recommendations, display progress and improve the user's app experience. Such assessments do not constitute medical diagnoses unless explicitly identified and legally provided as such.

9. Personalisation and AI-assisted recommendations

Vulpés may use internally developed recommendation and AI models to personalise programs and content based on user preferences, previous sessions and feedback. Where required, users will be informed that AI-assisted personalisation is being used.

AI-generated recommendations support general wellness, recovery and training routines and do not constitute individual medical advice. Where available, users may disable AI-assisted personalisation and use general programs instead. Safety-critical restrictions must not be overridden by AI recommendations.

10. Free and paid functions

Certain app functions may be available free of charge. Additional functions may require a paid subscription. The features included in a paid subscription are displayed before purchase and may differ by plan, country or platform.

11. Updates

Vulpés may provide updates to maintain functionality, security, compatibility, legal compliance, device communication and service quality. Required updates, including security updates, will be provided in accordance with applicable consumer law. Users should install required updates within a reasonable period after being informed of them.

12. Changes to the app

Vulpés may modify digital services beyond necessary maintenance where the agreement permits the change, there is a valid reason, the change does not create additional costs for the user and users are informed as required by applicable law. Valid reasons may include technical development, cybersecurity, compatibility, regulatory requirements or improvement of functionality. Mandatory consumer rights in case of material adverse changes remain unaffected.

13. Availability

Vulpés aims to provide reliable access to the app but does not guarantee uninterrupted availability. Temporary restrictions may occur due to maintenance, updates, cybersecurity incidents, telecommunications failures, third-party infrastructure failures or circumstances outside reasonable control. Mandatory rights concerning availability and conformity remain unaffected.

14. Prohibited use

·         manipulating or circumventing safety mechanisms

·         interfering with the app or connected infrastructure

·         accessing another person's account without authorisation

·         reverse engineering except where expressly permitted by law

·         using the service for unlawful purposes

·         uploading malicious software or interfering with service security

15. Intellectual property and licence

Vulpés grants the user a personal, limited, non-exclusive, non-transferable right to use the app for its intended purposes during the period in which the relevant service is provided. All other rights remain with Vulpés or the respective licensors.

16. Data protection

Processing of personal data is governed by the Vulpés Privacy Notice. Where processing requires consent, such consent is obtained separately from acceptance of these App Terms.

17. Account suspension and termination

Users may delete their account using the functionality provided in the app or by contacting Vulpés. Vulpés may temporarily restrict or suspend an account where reasonably necessary, particularly in cases of serious misuse, security risks, fraudulent activity or material breach of these Terms. Where appropriate, users will be informed before suspension and given a reasonable opportunity to remedy the issue. Mandatory consumer rights remain unaffected.

18. Consequences of account deletion

Deleting an account may result in loss of session history, saved preferences, assessment history, personalised recommendations and premium content associated solely with the deleted account. Data is deleted or retained in accordance with the Privacy Notice and applicable legal obligations.

19. Liability

Vulpés is liable in accordance with applicable mandatory law. Nothing in these App Terms excludes liability that cannot legally be excluded or limits mandatory consumer rights.

20. Governing law

German law applies subject to the mandatory consumer-protection rights of the user's country of habitual residence.

Important: This document is a publication-ready working draft, not a substitute for final review by qualified German/EU consumer, IT and medical-device counsel. Checkout wording, app-store flows, withdrawal mechanics, subscription management and the wellness/medical-device boundary must match the actual implementation.

Terms for paid recurring digital subscriptions

Working draft for legal review — October 2026

1. Scope

These Subscription Terms apply to paid recurring subscriptions for digital services offered by Vulpés and supplement the Vulpés App Terms of Use.

2. Subscription plans

Available plans, included features, price, billing period and any trial period are displayed before purchase. Depending on plan and region, premium features may include extended guided programs, personalised recommendations, additional recovery or training content, progress and history features, advanced assessments, premium device-related software features and AI-assisted personalisation. The description shown immediately before purchase forms part of the subscription agreement.

3. Conclusion of subscription

A subscription contract is concluded when the user confirms purchase via the applicable checkout or app-store process and the subscription is successfully activated. Where purchased through Apple App Store, Google Play or another platform, applicable platform terms may additionally apply.

4. Price and billing

The applicable price, currency, taxes and billing period are displayed before purchase. Subscriptions may be offered on a monthly or annual basis. Unless otherwise stated, recurring fees are charged in advance for each billing period.

5. Automatic renewal

If a subscription is described as automatically renewing, it renews at the end of each billing period unless cancelled within the period stated before purchase. The renewal mechanism, renewal price and applicable cancellation method are displayed before conclusion of the subscription. Mandatory consumer law remains unaffected.

6. Free trials and promotional periods

If a free or discounted trial period is offered, its duration, the price after the trial, the date on which paid billing begins and the cancellation conditions are displayed before activation. Unless otherwise indicated, a trial converts into the displayed paid subscription if not cancelled before the stated deadline.

7. Cancellation

Users may cancel a subscription in accordance with the conditions shown before purchase. Unless otherwise agreed, cancellation takes effect at the end of the current paid billing period and premium access remains available until then.

Subscriptions purchased via Apple App Store or Google Play must normally be managed through the respective platform unless another process is expressly provided. Where a subscription can be concluded through a Vulpés website and applicable German law requires an online cancellation function, Vulpés will provide the legally required cancellation button and confirmation process.

8. Right of withdrawal

Consumers may have a statutory 14-day right of withdrawal. Details are set out in the separate Withdrawal Instructions made available before purchase. Where the user expressly requests that provision of a digital service begin during the withdrawal period, the statutory rules concerning services already provided apply. Nothing in these Subscription Terms limits mandatory withdrawal rights.

9. Refunds

Refund rights arising under mandatory consumer law remain unaffected. Any additional voluntary refund policy is described separately. Where payment was processed by an app store, refund requests may need to be submitted through that platform depending on the contractual and payment setup.

10. Changes to subscription features

Vulpés may develop and modify subscription features where legally permitted. Changes beyond those required to maintain conformity will only be made where there is a valid contractual reason, the user is not charged additional costs solely due to the change and legally required information is provided. Mandatory rights in case of material adverse changes remain unaffected.

11. Price changes

Vulpés may change future subscription prices where legally permitted. Price changes do not apply retroactively to completed billing periods. Users will be informed in advance where required. Where applicable law or platform rules require express consent to a price change, the new price will only apply after such consent.

12. Technical requirements

Subscription functions may require a supported version of the Vulpés app, a compatible smartphone or tablet, internet access and, for certain functions, a compatible Vulpés device.

13. End of subscription

When the paid subscription ends, access to premium functions may cease. The user's account and any free functions may remain available unless the user deletes the account. Handling of stored data after subscription termination is described in the Privacy Notice.

14. Statutory rights

Nothing in these Subscription Terms limits statutory rights relating to digital products, defects, availability, updates, cancellation, withdrawal or refunds.

Important: This document is a publication-ready working draft, not a substitute for final review by qualified German/EU consumer, IT and medical-device counsel. Checkout wording, app-store flows, withdrawal