Shipping conditions

Please find below the shipping conditions and terms due for the product dispatch: 

  1. Shipping Method: Orders will be shipped via DHL or UPS.

  2. Shipping Regions: We offer shipping to addresses within the European Union (EU) and select international destinations. Additional shipping charges may apply for international orders.

  3. Shipping Costs: Shipping costs are calculated based on the destination, weight, and dimensions of the package. The exact shipping cost will be displayed at checkout before the order is finalized.

  4. Delivery Times: Estimated delivery times vary depending on the destination and selected shipping method. While we strive to deliver orders promptly, please note that delays may occur due to factors beyond our control, such as customs clearance procedures.

  5. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can track the status of your shipment using the provided tracking number.

  6. Delivery Address: Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information.

  7. Customs and Duties: For international orders outside of Germany, customers are responsible for any customs duties, taxes, or import fees imposed by the destination country. These charges are not included in the total order amount and must be paid by the recipient upon delivery.

  8. Delivery Attempts: If the delivery attempt is unsuccessful due to the recipient not being available at the provided address, the shipping carrier may make additional delivery attempts or hold the package for pickup at a designated location. Customers may be responsible for any associated storage or redelivery fees.

  9. Shipping Damage or Loss: In the event of shipping damage or loss, please contact us immediately to initiate a claim process. We will work with the shipping carrier to resolve the issue and arrange for a replacement or refund as appropriate.

  10. Shipping Terms: By placing an order on our website, you agree to abide by these shipping conditions and acknowledge that the shipping terms may be subject to change without prior notice.